How to choose a security company

When choosing a proper security provider, it is important to consider many things.  Whether you are a homeowner that is looking to protect your family or a business that is considering ways in which to make your organization more efficient while protecting your proprietary information and inventory assets, there are many things to consider when choosing a security company that will become your partner for a lifetime.  Here are some of the most important things to think about when making this important decision:

  1. Is the security company reputable?  The most reputable companies that provide security services will belong to an association such as MNESTA that hold them accountable to best practices and provide on-going training to its members so that they maintain their licenses and provide the most up-to-date products and services to their customers.
  2. Is the security company licensed and bonded? In order to operate a legitimate business in the State of Minnesota, security companies must adhere to specific license guidelines and must be bonded and insured at minimum levels to conduct business.  Any member of MNESTA has the basic requirements to operate their business in the State of Minnesota.  Check our regular member roster for a list of those companies.
  3. How does the security provider train you on the system and solution you are purchasing? Our industry is technological in nature.  Whether you are choosing a basic alarm system or an integrated security solution, training will be necessary so that you can maximize the benefits the systems offers.  Make sure part of the services that will be provided includes training on how to use the system.   Proper training will help to eliminate false alarms and will give you the best opportunity to maximize the features that come with your new technology system.
  4.  Can references for similar projects be given?  As with any purchase, it is always a wise idea to check with past customers of the company you plan on using for your security system and services.  The Better Business Bureau will also have information on local companies and will disclose certain information as it relates to past complaints and unresolved issues.  At a minimum, ask for two references for jobs that are similar in nature to the one your security provider is proposing to you.
  5. What types of services does the security provider offer post-installation? As with any technological products, it is important to understand the security company’s ability to service your technology products after they have been installed.  Does your provider have 24 hour service, maintenance or inspection services that will be part of your agreement, and a person that will answer your call after normal business hours in case of emergency?   If you choose a monitored alarm system, find out who monitors it and if their central station is UL approved and how alarm situations are handled.

While these are only a few of the important things to ask your security provider, they are often at the top of the list as to what customers are looking for in developing a long-term relationship with a security provider.  As with anything, do research in regard to your specific needs and always consider your futuristic needs.  As with all technology, if you have needs that do not exist today but will likely exist in the future, tell your security provider so they can design a system that will grow with either your family or your business.

 

 

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